How Do I Update a User’s Email Address?

Modified on Thu, 2 Oct at 4:23 PM

System Admins can update User email addresses, including their own, by going to Admin > Users and clicking on the name of the User to view their profile.

From the User's Details Page, click the Edit button in the top right corner to update the Email field in the User's profile.

NOTE: Keep in mind that updating the email address also updates the User's login credentials, so they'll need to use the new email address to log in to the portal.

Can Users Update Their Own Email Addresses?

Non-System Admins cannot update their own email addresses. Internal User email addresses can only be updated by a System Admin.

However, Non-System Admins such as Internal Users assigned to Groups that include the "Partner Module Administration" or "Partner Module Manager Access" permissions, can update Partner and Distributor User email addresses.

What Happens When You Update a User’s Email Address?

Updating a User's email address also updates the User's login credentials. Moving forward, the User will need to use the new email address to log into the portal. Email notifications will also go to the User's new email address.